Privacy Policy

Last updated on; May, 18, 2023.

The website you have entered (campaignity.com, its affiliated domain including klatk.io, neexa.ai, sub-domains and pages, affiliated websites or applications, and any services available therefrom, including any mobile versions of the website or mobile applications) (the “Site”) is owned and operated by Campaignity Technologies Ltd ( “Klark“, “Neexa”, “Neexa AI“, “Socialclark“, “Campaignity”, “we,” or “us”).

We provide this Privacy Policy to inform you of our policies and procedures regarding the collection, use, protection, and disclosure of Personal Information received from your use of our website(s) located at https://klark.io, https://neexa.ai and https://campaignity.com (“Site”), as well as all related websites as refered to in above paragraph. This Privacy Policy also tells you about your rights and choices with respect to your Personal Information, and how you can reach us to update your contact information or get answers to questions you may have about our privacy practices.

In addition to the activities described in this Privacy Policy, we may process Personal Information on behalf of our commercial customers when they use the Service. We process such Personal Information as a data processor of our commercial customers, which are the entities responsible for the data processing. To understand how a commercial customer processes your Personal Information, please refer to that customer’s privacy policy.

Registration with, use of, and access to the Service is subject to this Privacy Policy and our Terms of Use located at https://campaignity.com/terms. All terms not defined in this Privacy Policy will have the meanings set forth in the Socialclark Terms of Use.

1. Personal information we may collect

For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual. We obtain Personal Information relating to you from various sources described below.

Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Service if that information is necessary to provide you with the service or if we are legally required to collect it.

2. How we may collect your personal information

2a. Personal information provided by you
Registration

If you desire to have access to certain restricted sections of the Site or request to receive marketing materials, you may be required to become a registered user, and to submit the following types of Personal Information to Socialclark: your name, email address, phone number, user name, password, country, city, and time zone.

Customer Support

We may collect information through your communications with our customer support team or other communications that you may send us and their contents.

Making a Purchase

When you make payments through the Service, you will need to provide Personal Information such as your credit card number, Mobile Money Number and billing address.

Social Media

In order to allow you to post or respond to inquiries with or with out AI to your social media platforms through our products/technology, we may ask you to provide your username, account ids, social handle, time zones, and email address.

Newsletter Opt-ins

We also collect personal information when you opt-in or join our newsletter or sales funnel at which we may ask you to provide your Name/s, Phone number and email address.

Chats/Conversations

Our technology and/or staff may scrape or revise your chat/conversation history for purposes of supporting you(Technical support and/or Customer Success) and/or research and development to improve our products and services.

Comments & Contact Forms

When you leave comments or fill a contact or feedback form on our site, we collect personal information such as but not limited to; your name/s, email address and phone number. This also other kinds of data like your current IP address and the browser user agent string, usually to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment

Others

We may also collect your contact details when you provide them in the context of our customer, vendor, and partner relationships.

2b. Personal Information Collected from Connected Social Media Accounts

If you connect your third-party social media account to your Socialclark account, we may collect certain information stored in your social media account such as:

Facebook

Socialclark may allow you to connect a Facebook page or profile to your Socialclark account, in which case we will access certain information from Facebook regarding your account. In particular, we may collect profile image, display name, username/page ID or profile ID, access tokens, sent posts. This may include but not limited to; the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

Twitter

Socialclark may allow you to connect a Twitter profile to your Socialclark account, in which case we will access certain information from Twitter regarding your account. In particular, we may collect profile image, display name, username/profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, retweets, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Socialclark to provide you with the Service you expect.

Instagram

Socialclark may allow you to connect an Instagram profile to your Socialclark account, in which case we will access certain information from Instagram regarding your account. In particular, we may collect profile image, display name, username/profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

Pinterest

Socialclark may allow you to connect a Pinterest page or profile to your Socialclark account, in which case we will access certain information from Pinterest regarding your account. In particular, we may collect profile image, display name, username/profile ID, access tokens, sent posts, and profile boards. This may include but not limited to; the content of your post and engagement data (such as click rates, likes, re-shares, re-pins, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

LinkedIn

Socialclark may allow you to connect a LinkedIn profile to your Socialclark account, in which case we will access certain information from LinkedIn regarding your account. In particular, we may collect profile image, display name, username/profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

Telegram

Socialclark may allow you to connect a Telegram profile to your Socialclark account, in which case we will access certain information from Telegram regarding your account. In particular, we may collect profile image, display name, username/profile ID, access tokens, and sent messages/posts. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

Dailymotion

Socialclark may allow you to connect a Dailymotion profile to your Socialclark account, in which case we will access certain information from Dailymotion regarding your account. In particular, we may collect profile image, display name, username/profile ID, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

Reddit

Socialclark may allow you to connect a Reddit profile to your Socialclark account, in which case we will access certain information from Reddit regarding your account. In particular, we may collect profile image, username/profile ID, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

YouTube

Socialclark may allow you to connect a YouTube account to your Socialclark account, in which case we will access certain information from YouTube regarding your account. In particular, we may collect your Google profile image, username/profile ID, and sent posts/videos. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

Tumblr

Socialclark may allow you to connect a Tumblr account to your Socialclark account, in which case we will access certain information from Tumblr regarding your account. In particular, we may collect your profile image, username/profile ID, and sent posts. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

VK

Socialclark may allow you to connect a VK profile to your Socialclark account, in which case we will access certain information from VK regarding your account. In particular, we may collect your profile image, username / profile ID, and sent posts. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

Vimeo

Socialclark may allow you to connect a Vimeo account to your Socialclark account, in which case we will access certain information from Vimeo regarding your account. In particular, we may collect your profile image, username/profile ID, and sent posts/videos. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

Google

Socialclark may allow you to connect your Google account to your Socialclark account both for account sign in/authentication and Google Business, in which case we will access certain information from Google account regarding your account. In particular, we may collect your profile image, username/profile ID, email address, and sent posts. This data will only be used by Socialclark to provide you with the Service you expect and will not be shared with any third parties.

2c. Personal Information Automatically Obtained from Your Interactions with the Service
Log Data

When you use our Service, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the web-pages you visit, the search terms you use, and any advertisements on which you click.

Cookies and Similar Technologies

Like many websites, we also use “cookie” technology to collect additional website usage data and to improve the Site and our Service. A cookie is a small data file that we transfer to your computer’s hard disk. A session cookie enables certain features of the Site and our service and is deleted from your computer when you disconnect from or leave the Site. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. Socialclark may use both session cookies and persistent cookies to better understand how you interact with the Site and our Service, to monitor aggregate usage by our users and web traffic routing on the Site, and to improve the Site and our Service.

We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message, to the extent permitted under applicable law.

You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

You can learn more about how we use cookies on our cookie policy:

Third Party Web Beacons and Third-Party Buttons

We may display third-party content on the Service, including third-party advertising. Third-party content may use cookies, web beacons, or other mechanisms for obtaining data in connection with your viewing of the third-party content on the Service. Additionally, we may implement third party buttons, such as Facebook “share” buttons, that may function as web beacons even when you do not interact with the button. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by Socialclark. Please consult such third party’s data collection, use, and disclosure policies for more information.

Links to Other Websites

Our Site contains links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. Other sites follow different rules regarding the use or disclosure of the Personal Information you submit to them. We are not responsible for the content, privacy and security practices, and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to read the privacy policies or statements of the other websites you visit.

Embedded content from other websites

Pages, Articles, and some sections on Socialclark may include embedded content (e.g. videos, Audio, images, articles, etc.). Embedded content from other websites tends to behave in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. How we may use your personal information

We may use the Personal Information we obtain about you to:

  • create and manage your account, provide our Service, process payments, and respond to your inquiries;
  • manage account authentication such as Single Sign On and two-factor authentication
  • communicate with you to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance, including by periodically emailing you service-related announcements;
  • tailor our Service (e.g., we may use cookies and similar technologies to remember your preferences);
  • publish your content, comments or messages on social media platforms;
  • provide tailored advertising, for Socialclark services, via Google AdWords, Facebook Advertising and other online advertising channels and methods;
  • aggregate your Personal Information for analytical purposes;
  • provide customer support;
  • operate, evaluate and improve our business (including by developing new products and services; managing our communications; determining the effectiveness of our advertising; analyzing how the Service is being accessed and used; tracking the performance of the Service; debugging the Service; facilitating the use of our Service);
  • send you marketing communications about products, services, offers, programs and promotions of Socialclark, and affiliated companies;
  • ensure the security of our Service;
  • manage our customer, service provider and partner relationships;
  • enforce our agreements related to our Service and our other legal rights; and
  • comply with applicable legal requirements, industry standards and our policies.
  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • To prevent fraud, criminal activity, or misuses of our Services, and to ensure the security of our technology and systems.

If you are located in the European Economic Area, we may process your Personal Information for the above purposes when:

  • you have consented to the use of your Personal Information, For example, we may seek to obtain your consent for our uses of cookies or similar technologies, or to send you marketing communications.
  • we need your Personal Information to provide you with services and products requested by you, or to respond to your inquiries,
  • we have a legal obligation to use your Personal Information, or
  • we have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to ensure and improve the safety, security, and performance of our Service, to anonymize Personal Information and carry out data analyses.

4. How we share personal information

We may disclose the Personal Information we collect about you as described below or otherwise disclosed to you at the time the data is collected, including with:

Social Media Platforms

Our primary purpose for using information is to publish your content on social platforms, allow you to track metrics for analytical purposes, and engage with customers through public replies and conversations (direct messages or “DMs”). We may allow you to link your account on Socialclark with an account on a third-party social network platform, such as Twitter or Facebook, and to transfer your information to and from the applicable third-party platform. Once you share your content to a social media platform, its use will be governed by that platform’s privacy policy.

Service Providers

We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management, and direct marketing campaigns. We may share your Personal Information with these third parties, but only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Information they process on our behalf.

Integration with AI Partners through Application Programming Interface(APIs)

Some of our applications and features use Artificial Intelligence(AI) which is partly enabled by partners through integrating with their Application Programming Interface(API). Such partners include Open AI, which has its independent privacy policy.

Compliance with Laws and Law Enforcement

Socialclark cooperates with government and law enforcement officials or private parties to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to investigate, respond to, and defend against claims, for legal process (including subpoenas), to protect the property and rights of Socialclark or a third party, to protect Socialclark against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity, to protect the security or integrity of the Service and any equipment used to make the Service available, or to comply with the law.

Business Transfers

Socialclark may sell, transfer or otherwise share some or all of its assets, including Personal Information, in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction, or in the event of insolvency or bankruptcy. You will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy.

Other Third Parties

We may share Personal Information with our headquarters and affiliates, and business partners to whom it is reasonably necessary or desirable for us to disclose your data for the purposes described in this Privacy Policy. We may also make certain non-Personal Information available to third parties for various purposes, including for business or marketing purposes or to assist third parties in understanding our users’ interest, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and functionality available through the Service.

5. How we protect personal information

Socialclark cares deeply about safeguarding the confidentiality of your Personal Information. We employ administrative and electronic measures designed to appropriately protect your Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. Please be aware that no security measures are perfect or impenetrable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards, subject to requirements under applicable law to ensure or warrant information security.

We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email or conspicuous posting on our Site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system , and any other disclosures that may be required under applicable law.

We also take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.

6. Your rights and choices

If you have left comments on our articles, pages and/or blogs, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt-out from receiving commercial and/or informational/educative email from us by sending your request to us by email at hello@campaignity.com. Please be aware that, even after you opt-out from receiving commercial and/or informational/educative messages from us, you will continue to receive administrative messages from us regarding the Service.

In certain jurisdictions you have the right to request access and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or object to the processing of your Personal Information, to have the information blocked, anonymized or deleted, as appropriate, or to exercise your right to data portability to transfer your Personal Information to another company. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.

Where required by law, we obtain your consent for the processing of certain Personal Information collected by cookies or similar technologies, or used to send you direct marketing communications, or when we carry out other processing activities for which consent may be required. If we rely on consent for the processing of your Personal Information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us as specified in the “How to Contact Us” section below.

7. Data transfers

Socialclark is based in Kampala, Uganda. Personal Information that we collect may be transferred to, and stored at, any of our affiliates, partners or service providers which may be inside or outside Uganda, the European Economic Area (“EEA”) and Switzerland, United States, South Africa. By submitting your personal data, you agree to such transfers. Your Personal Information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your Personal Information to other countries, we will protect that information as described in this Privacy Policy.

8. Children’s privacy

The Site is not directed to persons under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at hello@campaignity.com. We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 16 has provided us with Personal Information with our parental consent, we will delete such information from our files.

9. Your California privacy rights

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

9a. Request your personal data to a third-party

If you are a resident of California, California law permits you to request certain information regarding the disclosure of your personal data by Socialclark, or its affiliates and subsidiaries, to a third-party for direct marketing purposes. To make such a request, please email us at hello@campaignity.com.

9b. According to CALOPPA, we agree to the following:

Users can visit our public website/site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

10. Your Rights under the GDPR

If you are accessing the Site from the European Economic Area, which includes the European Union, Iceland, Liechtenstein, and Norway, you have the following rights under the General Data Protection Regulation (GDPR).

  1. Right to be informed about the collection and use of your personal data
  2. Right to access your personal data
  3. Right to have any inaccurate personal data corrected
  4. Right to have your personal data erased
  5. Right to restrict use of your personal data
  6. Right to personal data portability
  7. Right to object to the processing of your personal data

If you wish to exercise any of these rights under the GDPR, please email us at hello@campaignity.com (Please endeavor to confirm receipt).  We will respond to any such requests without undue delay and no later than one month after receipt of your request. This is only possible if you have a profile/user account on the service.

11. Do Not Track

While some websites claim to have “Do Not Track” features that allow you to tell a website not to track you. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals. To learn more about browser tracking signals and DNT, please visit http://allaboutdnt.org.

12. Updates to this Privacy Policy

This Privacy Policy may be updated from time to time for any reason; each version will apply to information collected while it was in place. We will notify you of any modifications to our Privacy Policy by posting the new Privacy Policy on our Site and indicating the date of the latest revision. You are advised to consult this Privacy Policy regularly for any changes.

In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of this Privacy Policy.

13. How to contact us

If you have any questions or comments regarding this Privacy Policy, or if you would like to exercise your rights to your Personal Information, you may contact us via the allocated details below;

Email Address: ethan@campaignity.com

Phone Number: +256 707 444 474

Location: 3rd Floor, Block B, Ntinda Complex, Ntinda – Kisaasi Rd, Kampala, Uganda

Other Materials;

Our Terms of Use: https://campaignity.com/terms/

Our Cookie Policy: https://klark.io/cookies

This Privacy Policy is effective as of May 18, 2023.