Terms Of Service

Effective date: 11 March 2026

Applies to: Campaignity Services, including the websites and domains we own or operate in connection with those Services, such as campaignity.com, neexa.co, neexa.ai, and related subdomains, apps, dashboards, learning resources, plugins, consulting services, and related portals operated by Campaignity Technologies Ltd (together, the “Services”).

1. Who we are and how these Terms work

These Terms are a legally binding agreement between Campaignity Technologies Ltd (“Campaignity”, “we”, “us”, “our”) and:

• the person or organisation accepting these Terms (“Customer”, “you”), and
• any individual authorised by the Customer or otherwise permitted to access or use the Services through an individual account, whether or not that account is connected to a workspace (each a “User”).

If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

These Terms incorporate by reference:

• the Privacy Policy published on our website;
• the Cookie Policy published on our website;
• the Data Processing Agreement published on our website, to the extent applicable; and
• any product-specific terms, policies, and guidelines we publish, for example the Acceptable Use Policy, security guidance, or beta terms.

If there is a conflict, the following order applies:

1. a quotation, proposal, invoice, written agreement, or other agreement accepted, executed, or confirmed by the parties, including by email or through the Services by an authorised representative of the Customer;
2. product-specific terms, policies, and guidelines;
3. these Terms; and
4. other policies.

2. Definitions

For clarity:

• Account Data: means information about individual user accounts, workspaces, billing, account owners, admins, other Users, roles, permission settings, and service configuration.
• Customer Data: means all data submitted to the Services or made available through the Services within a workspace by the Customer or its Users, including messages, conversation history, contact records, uploaded documents, knowledge base entries, website URLs or pages provided for scanning, and integration data.
• User: means any individual authorised by the Customer or otherwise permitted to access or use the Services through an individual account, whether or not that account is connected to a workspace.
• End Users: means your own customers, prospects, students, site visitors, or other third parties who communicate with you through channels connected to the Services, for example website chat, WhatsApp, social inboxes, or email.
• Workspace: means a Customer-controlled environment within the Services through which businesses, brands, AI agents, Users, Customer Data, settings, and related activity may be managed.
• AI Output: means any response, suggestion, classification, summary, or content generated by AI features in the Services.
• Credits: means prepaid, subscription-based, promotional, bonus, trial, manually allocated, or otherwise provided usage units, allowances, balances, or entitlements, if applicable to your plan, account, or workspace.
• Default Free Plan: means the standard no-fee plan made available by Campaignity by default, excluding paid plans, enterprise plans, invoiced arrangements, manually allocated paid plans, complimentary paid plans, complimentary credits, or other paid or paid-equivalent allocations.
• Data Controller: means the person or organisation that determines the purposes and means of processing personal data, and includes any equivalent term under applicable law, such as controller or business.
• Data Processor: means the person or organisation that processes personal data on behalf of a Data Controller, and includes any equivalent term under applicable law, such as processor or service provider.

3. Eligibility and permitted use

You must be at least 18 years old to create an account. You may use the Services only:

• for lawful business or organisational purposes;
• in accordance with these Terms;
• in compliance with all applicable laws and third-party platform rules; and
• in compliance with any applicable product-specific terms, policies, and guidelines, including the Acceptable Use Policy.

You must not use the Services for high-risk or prohibited uses where the Services are not designed or contractually offered for such purposes, for example decisions producing legal or similarly significant effects on individuals without appropriate safeguards and legal compliance.

4. Accounts, workspaces, and access control

4.1 Account security. Each User is responsible for maintaining the confidentiality of their own login credentials and for activity performed through their individual account.

4.2 Workspace administration. The Services may support workspaces, multiple businesses or brands, multiple AI agents, and multiple Users. The Customer is responsible for the administration of its workspaces, including assigning and managing user access, roles, permissions, and privileges, and for activity carried out within its workspaces by persons it authorises or permits to access them.

4.3 Third-party sign-in and integrations. If we offer sign-in via third parties or allow you to connect third-party channels, for example social platforms, WhatsApp, or email inboxes, your use is also subject to the third party’s terms. You are responsible for ensuring you have the right to connect those channels and authorise access.

5. Communications from us

5.1 Service and operational communications. We may send you service, transactional, administrative, operational, account, workspace, user-management, billing, payment, renewal, subscription, support, onboarding, training, maintenance, outage, activity, usage, security, compliance, legal, policy, dispute, and other notices or communications relating to the Services, your account, your workspaces, or your relationship with us. These communications are part of the Services, and you may not be able to opt out of them.

5.2 Marketing communications. Where permitted by applicable law, we may also send you promotional, product update, event, newsletter, partnership, offer, or other marketing communications. You may opt out of marketing communications at any time using the unsubscribe method provided or by contacting us, but this will not affect service, transactional, legal, security, or other non-marketing communications.

6. Customer Data ownership and licences

6.1 Your ownership. As between the parties, the Customer retains all rights in Customer Data.

6.2 Licence to deliver the Services. The Customer grants us a worldwide, non-exclusive licence to host, store, process, transmit, and display Customer Data solely to provide, secure, maintain, and improve the Services, including to perform AI processing and automation configured or enabled within its workspaces.

6.3 Your warranties. The Customer represents and warrants that it has all rights necessary to provide Customer Data to us and to permit our processing under these Terms, including rights related to End Users and its Users.

6.4 Aggregated, de-identified, and usage data. We may collect, generate, use, process, retain, and disclose usage data, statistical data, aggregated data, de-identified data, and anonymized data derived from or relating to the Services, Customer Data, accounts, workspaces, or End User interactions for purposes such as operating, supporting, securing, monitoring, analyzing, improving, developing, benchmarking, marketing, sales enablement, and reporting on the Services and related technologies, provided that such data does not identify you, any End User, or any individual, and is not reasonably likely to identify you, any End User, or any individual.

7. AI features, accuracy disclaimer, and human oversight

7.1 No guarantee of accuracy. AI Output may be incorrect, incomplete, misleading, or inappropriate for your specific circumstances. You are responsible for evaluating AI Output before relying on it, especially for sensitive matters.

7.2 Human takeover and escalation. Some features allow human takeover or escalation. You are responsible for configuring escalation appropriately for your operational needs and legal obligations.

7.3 Automated actions and decisions.
7.3.1 Automatic actions. The Services may, based on your configuration, your use of the Services, default service settings, or enabled features, take actions automatically, including scheduling, triggering, sending, prioritising, routing, escalating, suppressing, or otherwise executing follow-ups, replies, workflows, reminders, classifications, lead statuses, or similar operational actions.
7.3.2 Your responsibility. You are solely responsible for reviewing, configuring, enabling, monitoring, and determining whether such automated actions are appropriate for your use case and legal obligations.
7.3.3 Restricted uses. You must not rely on such automated actions for legal, medical, financial, employment, admissions, credit, insurance, or other decisions producing legal or similarly significant effects on individuals without appropriate human review and safeguards.
7.3.4 No guarantee. We do not guarantee the correctness, timing, suitability, or outcome of any automated action.

7.4 No professional advice. The Services do not provide legal, medical, financial, or other regulated professional advice and are not a substitute for professional judgment. You are responsible for ensuring any use in regulated contexts is lawful, appropriate, and subject to necessary human oversight.

7.5 AI safety and misuse. You must not use AI features to generate or distribute unlawful content, spam, scams, or content that violates rights of others. We may suspend or limit AI features if your use threatens platform integrity, security, performance, or creates legal risk.

8. Beta, preview, and early access features

8.1 Availability. We may make beta, preview, early access, pilot, experimental, or similar features available from time to time.

8.2 Additional terms. Such features may be subject to additional terms, usage limits, eligibility requirements, or documentation that we provide with or for those features.

8.3 Nature of beta features. Beta, preview, early access, pilot, experimental, or similar features may be incomplete, modified, suspended, withdrawn, or discontinued at any time, may have reduced functionality, reliability, or support, and are provided on an “as is” and “as available” basis unless expressly stated otherwise by us in writing.

9. Messaging, outreach, and marketing compliance

Because the Services may send messages, for example follow-ups, outreach campaigns, and replies across connected channels, you agree that:

9.1 You control who you message. You are solely responsible for the recipients you contact and the content you send.

9.2 Consent and lawful basis. You must obtain any required consent, establish any other lawful basis required by applicable law, and provide any required notices to End Users before collecting personal data, messaging them, or recording or processing communications.

9.3 Anti-spam and platform policies. You must comply with applicable marketing and communications laws and platform rules, including rules for WhatsApp Business API and other social messaging platforms.

9.4 Opt-out management. Where required, you will honour opt-out requests and suppression lists and are responsible for using the available controls in the Services and your own operational processes to do so.

10. Customer deployments and required disclosures

If you deploy, embed, integrate, connect, or otherwise use any part of the Services in or through your websites, portals, applications, forms, channels, or other environments:

10.1 Notices, consents, and customer-facing terms.
10.1.1 Notices and disclosures. You are responsible for providing any notices and disclosures required by applicable law, regulation, or third-party platform rules in connection with your use of the Services.
10.1.2 Consents. You are responsible for obtaining any consents required by applicable law, regulation, or third-party platform rules in connection with your use of the Services.
10.1.3 Customer-facing terms. You are responsible for ensuring that your own terms, privacy notices, and channel disclosures accurately reflect such use where required.

10.2 AI disclosures.
10.2.1 Required disclosures. Where required by applicable law, regulation, or third-party platform rules, you are responsible for ensuring that your privacy notices and other required disclosures address your use of AI through the Services.
10.2.2 Service-required disclosures. We may also require you to maintain, display, or not remove AI-related notices, disclaimers, or disclosures where we reasonably determine they are necessary due to the nature of the deployment, the removal of default AI disclosures, or the use of the Services in sensitive, regulated, or higher-risk contexts.

10.3 Cookies and similar technologies. Where your use of the Services involves cookies or similar technologies, you are responsible for obtaining any required consent and providing any required notices for your own websites, portals, applications, or channels.

11. Data processing terms for Customer Data

This section applies to the extent Customer Data includes personal data and Campaignity processes it on your behalf.

11.1 Roles.
11.1.1 Processor role. You are the Data Controller for End User personal data processed through the Services, and are also the controller, business, or similar equivalent under applicable law where those terms apply. We are your Data Processor for that End User personal data, and are also the processor, service provider, or similar equivalent under applicable law where those terms apply, to the extent we process such data on your behalf to provide the Services in accordance with your instructions and the Agreement.
11.1.2 Controller role. We are an independent controller for Account Data needed to operate our business, including identity, billing, fraud prevention, support, and legal compliance. We may also act as an independent controller for limited processing activities carried out for our own purposes, where applicable, including security, fraud prevention, abuse investigation, legal compliance, and internal AI training and improvement for workspaces on the Default Free Plan, as described in the Privacy Policy.
11.1.3 Additional data protection terms. Where Campaignity processes personal data as your Data Processor, the Campaignity Data Processing Agreement forms part of and is incorporated into these Terms. Campaignity supports compliance with applicable data protection laws, including the GDPR where applicable, through its Privacy Policy, Data Processing Agreement, and Subprocessors page.

11.2 Instructions. We will process Customer Data only in accordance with the Customer’s documented instructions as reflected in its configuration and use of the Services, and as otherwise necessary to provide the Services.

11.3 AI training and improvement.

11.3.1 Default free plan training. We may use de-identified and anonymized Customer Data from workspaces on the Default Free Plan to train, improve, and operate our own internal AI models and related systems. Before such use, we take steps designed to remove or exclude direct identifiers such as names, email addresses, phone numbers, and other similar identifying information.
11.3.2 Paid and paid-equivalent exclusions. We do not use Customer Data from paid plans, enterprise plans, invoiced arrangements, manually allocated paid plans, complimentary paid plans, complimentary credits, or similar paid or paid-equivalent allocations for internal AI training, unless expressly agreed in writing.
11.3.3 Third-party AI provider restriction. Where we use third-party AI providers in connection with AI features, we contractually restrict them from using Customer Data to train or improve their own models or services.
11.3.4 Plan changes. If a workspace moves from the Default Free Plan to any paid, enterprise, invoiced, manually paid, or complimentary paid arrangement, we will stop using new Customer Data from that workspace for internal AI training from the effective date of that change.

11.4 Compliance and abuse review.
11.4.1 Who may access. We and our authorised personnel, agents, contractors, professional advisers, service providers, and other authorised third parties may access, review, use, and process Customer Data, account information, workspace information, logs, and related records.
11.4.2 Reasons for access. Such access may take place to comply with law, enforce these Terms and our policies, investigate suspected unlawful, harmful, fraudulent, or unauthorised activity, protect the Services or any person, or respond to lawful requests from courts, regulators, or government authorities.
11.4.3 Scope limitation. Any such access will be limited to what is reasonably necessary for those purposes and subject to appropriate confidentiality, security, and access controls.

11.5 Support access controls.
11.5.1 Default access. Depending on the Services and your settings, certain authorised support and customer success personnel may by default have access to your workspace, Customer Data, settings, logs, and related records to provide support, onboarding, customer success, maintenance, and troubleshooting.
11.5.2 Customer controls. Where the Services provide customer controls to disable or restrict such access, you may choose to do so.
11.5.3 Effect of restriction. However, if such access is disabled or restricted, our ability to provide support, customer success assistance, troubleshooting, configuration help, maintenance, or other services that depend on that access may be limited or unavailable, and we will not be responsible for any resulting inability or delay in providing such assistance.

11.6 Sub-processors. We may use third-party service providers, or subprocessors, to support the delivery, hosting, operation, security, support, and improvement of the Services. Our current subprocessors are described on our public Subprocessors page, which may be updated from time to time. We remain responsible for our subprocessors’ data-processing obligations for Customer Data to the extent required by applicable law and this Agreement.

11.7 Security. We implement technical and organisational measures designed to protect Customer Data. No online service can guarantee absolute security, and you are responsible for:

• securing your own credentials and endpoints;
• restricting access to Customer Data and other sensitive information appropriately across all users, roles, permission levels, and privileged accounts within your workspaces; and
• exporting or backing up Customer Data where required for your operations.

11.8 Deletion and return.
You can delete content and contacts inside the Services, subject to your plan and available controls.
You can request account deletion through the account deletion controls in the services or contacting our product support.
After account deletion, we will delete or de-identify Customer Data within 90 days, unless a longer retention is required for legal, tax, dispute, or security purposes, or unless the data is in backups that roll off on a standard cycle.
You are responsible for exporting any Customer Data you need before deletion.

12. Trials, subscriptions, fees, credits, and taxes

12.1 Plans and usage. Some Services are offered on a free plan, paid subscriptions, prepaid or usage-based arrangements, enterprise plans, consulting engagements, custom commercial terms, or other agreed commercial arrangements. Plan limits, credits, usage allowances, feature access, chat history windows, outreach limits, number of team members, or similar limits may apply depending on your plan, workspace, quotation, proposal, invoice, bank transfer, payment link, email confirmation, or other agreed terms.

12.2 Billing and payment methods.
12.2.1 Payment methods. If you purchase paid Services, you agree to pay the applicable fees using the billing method made available or otherwise agreed with us, which may include recurring card payments, invoicing, bank transfer, payment links, quotations, proposals, email confirmations, manual workspace allocations, or other approved arrangements.
12.2.2 Recurring billing. Where recurring billing applies, you authorise us or our payment providers to charge your payment method on a recurring basis until cancellation.
12.2.3 Non-recurring arrangements. Where invoicing, bank transfer, or other non-recurring arrangements apply, fees are due in accordance with the applicable quotation, proposal, invoice, payment instructions, or other agreed terms.

12.3 Price changes. We may change prices, plan features, or plan limits for future periods by providing notice through the Services, email, or our website.

12.4 Discounts. We may offer, modify, or withdraw discounts at our discretion. Discounts are not guaranteed for future renewals, periods, orders, invoices, workspaces, or plans unless explicitly stated in writing.

12.5 Manual allocations tied to paid or agreed commercial arrangements.
12.5.1 What may be allocated. We may manually allocate, preload, activate, extend, renew, restore, correct, or otherwise apply plans, credits, usage allowances, feature access, or similar benefits to an account or workspace.
12.5.2 Paid and agreed commercial arrangements. This may occur as part of a paid purchase, invoice settlement, bank transfer, payment link, quotation, proposal, email confirmation, migration, service correction, support adjustment, or other agreed commercial arrangement.
12.5.3 Governing commercial terms. Such allocations remain subject to the applicable plan, quotation, proposal, invoice, payment instructions, or other agreed terms.

12.6 Promotional, bonus, trial, and other discretionary allocations.
12.6.1 Discretionary allocations. We may, at our discretion, provide, preload, extend, or otherwise allocate plans, credits, usage allowances, feature access, or similar benefits to an account or workspace, including as a bonus, trial, goodwill adjustment, promotional offer, migration support, service adjustment, or plan extension.
12.6.2 Limits and conditions. Unless expressly stated otherwise in writing, such discretionary allocations are temporary, non-transferable, non-refundable, may be subject to additional conditions, may expire or be withdrawn, and do not create any obligation to provide the same or similar allocations in any future period, renewal, order, invoice, workspace, or plan.

12.7 Taxes. Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for applicable taxes, duties, or levies, except for taxes on our income.

12.8 Debt collection and assignment. If fees remain unpaid, we may collect them ourselves or refer, assign, transfer, or sell the right to collect such amounts to a collection agency, debt purchaser, or other recovery service, and may disclose account, billing, payment, contact, and related information reasonably necessary for collection, recovery, enforcement, or settlement of the unpaid amounts, subject to applicable law.

12.9 Refunds.
12.9.1 General rule. Except as required by applicable law or expressly stated otherwise in these Terms or in writing, fees, subscriptions, prepaid amounts, and credits are non-refundable.
12.9.2 Cancellation. Cancellation stops future renewals only and does not entitle you to a refund of fees already paid or payable for the current billing or service period.
12.9.3 Discretionary allocations. Promotional, bonus, trial, goodwill, or other discretionary allocations of plans, credits, usage allowances, or feature access are non-refundable, non-transferable, and may not be redeemed for cash unless expressly stated otherwise in writing.
12.9.4 Refunds for termination in limited cases. If we terminate affected paid Services other than due to your breach, unlawful use, or non-payment, or if you terminate affected paid Services for our uncured material breach, we will refund any unused prepaid fees allocable to the unexpired portion of the terminated affected Services.
12.9.5 Discretionary adjustments. We may, at our discretion, issue refunds, credits, or billing adjustments in cases such as duplicate charges, billing errors, or other exceptional circumstances, but doing so does not create any obligation to do so in the future.

13. Consulting and professional services

If you purchase consulting or professional services, including AI strategy, deployment, governance, training, or implementation:

13.1 Scope. The scope, deliverables, timelines, fees, and acceptance criteria must be set out in a written statement of work, quotation, proposal, invoice, written agreement, or email confirmation agreed by both parties.

13.2 Client responsibilities. You will provide timely access to stakeholders, systems, data, and decisions needed to deliver the engagement.

13.3 No guarantee. Consulting outcomes depend on your organisation’s adoption and constraints. We do not guarantee specific business results.

14. Deletion, suspension and termination

14.1 Suspension. We may suspend or limit access to the Services, including any individual account, workspace, or related feature, if:

• you breach these Terms or the Acceptable Use Policy;
• your use threatens platform integrity, security, or performance;
• you use the Services for unlawful activities, spam, scams, or rights violations; or
• you fail to pay fees when due under the applicable plan, invoice, quotation, proposal, bank transfer, payment link, email confirmation, or other agreed commercial terms.

14.2 Termination or deletion by you. You can stop using the Services at any time. The Customer may cancel paid subscriptions or terminate workspace access through the methods provided in the Services or by contacting our support channels. Individual Users may stop using their accounts at any time, subject to the Customer’s control of its workspaces. Where the Services permit, a User may also delete their individual account without deleting any workspace to which that account is connected, except as otherwise provided in this Section.

14.3 Workspace ownership and deletion.
14.3.1 Workspace deletion right. Only a workspace owner may delete a workspace.
14.3.2 User account deletion. A User may delete their individual account without affecting a workspace unless that User is the only workspace owner for that workspace.
14.3.3 Sole-owner rule. If a User is the only workspace owner, that User may be required to transfer ownership, delete the workspace, or delete both the workspace and their individual account together before account deletion can be completed.
14.3.4 Effect on other users. Deletion of a workspace by its owner does not by itself require deletion of other individual accounts associated with that workspace, and such accounts may continue to access, administer, join, or create other workspaces as permitted by the Services.

14.4 Inactive accounts and workspaces. We may delete or deactivate inactive workspaces after 12 months of no activity and may delete inactive individual user accounts after 24 months of no login activity. Where reasonably practicable, we may provide prior notice and an opportunity to reactivate the relevant workspace or account before deletion. Inactivity periods, deletion processes, and reactivation options may be further described in our product documentation or policies.

14.5 Effect of termination or deletion. Upon termination or deletion:

• the applicable right to access the Services, account, workspace, or related feature ends;
• you remain responsible for unpaid fees accrued up to termination; and
• we will handle Customer Data deletion as described above.

15. Intellectual property

15.1 We and our affiliates own all rights, title, and interest in and to the Services.

15.2 We own all rights in the Services, including software, designs, trademarks, and documentation, excluding Customer Data.

15.3 You may use our name and logo only in accordance with any brand guidelines or with our prior written permission.

15.4 You must not:

• reverse engineer or attempt to extract source code;
• bypass security controls;
• scrape or systematically harvest data from the Services; or
• remove proprietary notices.

16. Warranties and disclaimers

The Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We disclaim all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant uninterrupted operation, error-free output, or that AI Outputs will be accurate or suitable for your purpose.

17. Limitation of liability

To the fullest extent permitted by law:

17.1 We are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, goodwill, or data.

17.2 Our total liability for all claims relating to the Services will not exceed, as applicable:

(a) for Services billed, renewed, or committed on a monthly recurring basis, the total fees paid or payable for the affected Services for the 3 months immediately preceding the event giving rise to liability; or

(b) for Services purchased, invoiced, or agreed on a prepaid, annual, multi-month, or other longer-term basis, the pro-rated 3-month portion of the fees paid or payable for the then-current term of the affected Services giving rise to the claim.

17.3 To the extent any applicable law does not allow any limitation or exclusion of liability in this Section, such limitation or exclusion will apply only to the maximum extent permitted by applicable law.

18. Indemnity

You will indemnify and hold harmless Campaignity Technologies Ltd and its officers, directors, employees, and contractors from claims arising out of or relating to:

(a) your Customer Data;
(b) your communications, interactions, workflows, automations, acts, or omissions involving End Users or other third parties through or in connection with the Services;
(c) your collection, use, disclosure, or processing of personal data, including any failure to provide required notices, obtain required consents, or comply with applicable law or third-party platform rules;
(d) your violation of third-party platform rules; or
(e) your breach of these Terms.

19. Governing law and dispute resolution

19.1 Governing law. These Terms are governed by the laws of the Republic of Uganda.

19.2 Informal resolution.
19.2.1 Good-faith discussions. Before starting arbitration or court proceedings, the parties will first attempt in good faith to resolve any dispute arising out of or relating to these Terms or the Services through informal discussions.
19.2.2 Notice requirement. A party seeking to raise a dispute must give written notice by email to the other party, describing the dispute in reasonable detail.
19.2.3 Notices to Campaignity. Notices to Campaignity must be sent to legal@neexa.co or any replacement notice email address we designate in writing.
19.2.4 Notices to the Customer. Notices to the Customer may be sent to the Customer’s primary email address on record for the relevant account or workspace, including any billing, owner, or administrative email designated for that purpose. Copies may also be sent to other email addresses associated with the relevant account or workspace, but this will not affect the validity of the notice.
19.2.5 Waiting period. If the dispute is not resolved within 30 days after that notice, either party may proceed in accordance with this Section.

19.3 Arbitration. Except as provided in Section 19.4, any dispute arising out of or relating to these Terms or the Services will be finally resolved by binding arbitration in Kampala, Uganda, by a sole arbitrator, in the English language, in accordance with the Arbitration and Conciliation Act of Uganda. The parties will seek to agree on the appointment of the sole arbitrator within 14 days after arbitration is commenced, failing which the arbitrator will be appointed in accordance with the Arbitration and Conciliation Act of Uganda.

19.4 Court relief and enforcement. Either party may apply to a court in Kampala, Uganda for interim or injunctive relief, or for recognition or enforcement of an arbitral award, except to the extent applicable law requires otherwise.

20. Force majeure

Neither party will be liable for any delay or failure to perform any obligation under these Terms, other than payment obligations for fees already due, to the extent caused by events beyond that party’s reasonable control, including acts of God, natural disasters, epidemic, pandemic, war, terrorism, civil unrest, labour disputes, power outages, internet or telecommunications failures, third-party hosting or infrastructure failures, governmental action, or other similar events beyond reasonable control.

21. No third-party rights

These Terms are for the benefit of the parties only and do not give any third party any right to enforce any provision of these Terms, except as expressly stated in these Terms.

22. Customer references, publicity, and case studies

22.1 Customer references.
22.1.1 Reference rights. Unless you notify us otherwise in writing, we may use your name, trade name, and logo to identify you as a customer of the Services in our customer lists and similar marketing or sales materials, whether public or non-public, including websites, presentations, and proposals.
22.1.2 Accuracy standard. Any such use must be accurate and not misleading.

22.2 Internal business records. Any request to discontinue customer-reference use will not require us to remove or alter your name, logo, account information, or related records in our internal operational, administrative, billing, compliance, legal, support, or customer success systems and materials where reasonably necessary for our business relationship with you.

22.3 Case studies and customer-specific non-public information.
22.3.1 Consent requirement. We will not publish or share a case study, testimonial, detailed customer story, customer-specific non-public metric, customer-specific non-public result, quoted statement, screenshot, or other similar promotional, marketing, or sales content specifically about you or your use of the Services without your prior written consent.
22.3.2 Public materials carve-out. This does not restrict our use of statements, materials, or content that you have already made publicly available, provided such use is accurate and not misleading.

23. Miscellaneous

23.1 Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign or transfer these Terms or any rights or obligations under them to an affiliate or in connection with a merger, acquisition, corporate reorganisation, sale of assets, financing, or by operation of law. Subject to the foregoing, these Terms bind and benefit the parties and their permitted successors and assigns.

23.2 Entire agreement. These Terms, together with any documents incorporated by reference and any applicable quotation, proposal, invoice, written agreement, or other agreement accepted, executed, or confirmed by the parties, including by email or through the Services by an authorised representative of the Customer, constitute the entire agreement between the parties regarding the Services and supersede all prior or contemporaneous discussions, proposals, understandings, or agreements relating to the Services.

23.3 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid, illegal, or unenforceable provision will be enforced to the maximum extent permitted by law.

23.4 Waiver. A failure or delay by either party to enforce any provision of these Terms will not operate as a waiver of that provision or any other provision.

23.5 Independent contractors. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, fiduciary, or employment relationship between the parties.

24. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide notice through the Services, email, or our website. Continued use of the Services after the effective date means you accept the updated Terms.

25. Contact

Questions about these Terms, legal notices, or policy matters: legal@neexa.co
Product support (Neexa): support@neexa.co
General inquiries: hello@neexa.co
Phone: +256 707 444 474
Address: LR 12, Lugonvu Road, Wakiso, Uganda

Other resources

Privacy Policy: https://campaignity.com/privacy/
Cookie Policy: https://campaignity.com/legal/cookies/
Data Processing Agreement: https://campaignity.com/legal/data-processing-agreement/